I helped the IT director to coordinate the IT staff performance in order to support the constantly growing company with flowless services (wi-fi, telephony, internet, conferences and other useful options). Prerared documents and presentations with results of IT department performance for Top Management. Coordinatit tasks solving and helped to make the team's performance more efficient. Was the head of IT operation team. Coordinated the team's performance, planned their workflow, enhanced their working processes. Solved emerging issues. Assistance to IT department Directors: * business documentation management; * top management tasks formalization and assignment to team members and IT department staff; * control of top management tasks execution; * Internal and external meetings arrangement; * analysis and analytics; * collection of required information; * director's schedule management; * performance control and feedback collection, results corrections; * business trips support; * IT head's tasks solving; * participation in internal projects; * projects coordination; * conflicts prevention and solving; * travel support; * director's business and private tasks solving; * data consolidation and reports/presentations preparation. Head of IT Operation Team: * team staff recruitment; * employee involvement into the team and the working processes; * workflow organization, planing, processes optimization; * KPI goals setting; * performance quality control; * cooperation with related business units; * work documentation revision; * group knowledge actualization for proactive performance; * punctual purchasing process monitoring; * IT department budgeting process control; * plan assessment and revision. Marketing: * made employees aware of new useful IT services (preparation of advertising aids, proofreading), participaded in new services emplementation and trained the employees; * researching, collection and processing of feed-backs; * cooperation with the Luxoft marketing department in terms of establishment of huge marketing campaigns; Used programs: MS office online, PowerPoint, Onedrive, Skype for business, Zoom, Tableau - reports, Oracle - purchasing and documentum, Jira (tasks setting and monitoring), Adobe Photoshop.

I helped the IT director to coordinate the IT staff performance in order to support the constantly growing company with flowless services (wi-fi, telephony, internet, conferences and other useful options). Prerared documents and presentations with results of IT department performance for Top Management. Coordinatit tasks solving and helped to make the team's performance more efficient. Assistance to global IT department Director: * business documentation management; * top management tasks formalization and assignment to team members and IT department staff; * control of top management tasks execution; * Internal and external meetings arrangement; * analysis and analytics; * collection of required information; * director's schedule management; * performance control and feedback collection, results corrections; * business trips support; * participation in internal projects; * projects coordination; * conflicts prevention and solving; * travel support; * director's business and private tasks solving; * data consolidation and reports/presentations preparation. IT department assistance: * purchase requests creation, coordinating of contracts; * participation in internal projects; * cooperation with related business units; * conflicts prevention and solving. Marketing: * IT services advertising among the company (preparation of advertising aids, proofreading) and implementation; * researching, collection and processing of feed-backs; * cooperation with the Luxoft marketing department in terms of establishment of huge marketing campaigns; * preparation of information materials about new IT products and innovations for digests; * notifications preparation, proofreading and distribution. I took charge of the project "Selection of a new video/audio conference/webinar supplier instead of 3 current ones". In this project we chose and implemented the most suitable option for the company to get stable video and audio conferences and webinares with an abiliy to connect more than 50 000 participants. This enabled the staff to hold stable video and oudio conferences and solve all their issues in a shorter time and save the recordings. For the top management the option allowed to hold huge non-stop webinares and conferences with important castomers and partners all over the world. What is also pleasant - we reduced the contract price and the recurring fees, so this service saves the company's budget. Used programs: MS office online, PowerPoint, Onedrive, Skype for business, Zoom, Tableau - reports, Oracle - purchasing and documentum, sentinel, Adobe Photoshop.

Participation in creation of marketing campaignes for different categories of goods and ocсasions. I always participated in the process of the chain shops openings (I controlled all the commercials to deliver their goods in the new shops and the marketing department to prepare all the advertising materials for all the current events and offeres). Consolidation and reporting of requested data to the commercial director. Director's preparation for meetings. Commercial director's working day scheduling. Meeting arrangement. Suppliers' database management through Outlook. E-mail and calls management. Commercial department work organization. Conflicts prevention and solving. Cooperation with related business units. Business trips support. Minutes taking. Creation of presentations in PowerPoint. Word. Excel.

Institute of Business Studies Department of International business and business administration, international Management

Computer education center “Specialist” under the Moscow State Technical University named under N.E.Bauman, Microsoft Excel 2019. Level 2 “Advanced Microsoft Excel 2019/2016”. Level 3 “Data analyses and visualization”.

“VIRTA” Academy of Internet reserve, YouTube-channel: from production to sales

A.V.RETOUCHINGLAB, Retoucher. Basic

A.V.RETOUCHINGLAB, Retoucher. Beauty retouch

“VIRTA” Academy of Internet reserve, Inmernet marketing+

LLC “Luxoft Professional”, Conflict Management

LLC “Luxoft Professional”, Delivering difficult information

LLC “Luxoft Professional”, Mastering communication skills

LLC “Luxoft Professional”, Mastering in development and managemen of demands. "UML and Model of performance plan"

LLC “Luxoft Professional”, It team project management