• Reporting to Regional and General Managers; • Producing flight revenue reports, forecasts, calculating load factor etc.; • Controlling BSP sales for over 70 Travel Agents, issuing ACM/ADM/REF; • Developing and promoting department’s systems and operations including management, sales and marketing, customer service, personnel and training; • Dealing with Civil Aviation Authority and other Airlines, Ground Handling and Catering Companies, Embassies and Consulates etc.; • Organizing and participating in annual Air/Travel exhibitions including space booking, stand installation, brochures and promotional gifts, advertising, press and media, invitations for the participating guests etc.;

• Promoted to supervise 5 counter staff in flight reservations and ticketing procedures. • Reporting to General Manager and Station Manager in office/airport operational duties. • Applying IATA passenger handling standards, a practical working knowledge of passenger service functions, assisting passengers in a professional and customer-focused manner, ticket acceptance, MCOs, check-in procedures, handling special and disruptive passengers, baggage, tagging rules and procedures; • Motivating staff towards excellence in performance, implementing experience in communication and negotiation, customer service and client management;

• Assisted 5 managers attending to various administrative duties. • Handling hospitality arrangements for VIP guest, airline staff and crew including hotel accommodation, transport, rent a car, sightseeing and city tours, limousine service and VIP Lounge at Dubai Int’l Airport • Providing support to the passengers, handling complains and solving problems

• Anticipating guests needs and providing the best solutions to make stay comfortable • Confirming reservations according to the availability • Producing daily and monthly reports

Управления, Специалист по Маркетингу

Экономики, Бакалавр Экономики